Coococo XL Heating Pad for Back Pain Relief - NA-H1223C

Customer Services

Please contact us if you have any questions about your order, return and refund, or payment related, or other questions. 

Email: coococoymx@outlook.com

Business address:
Unit 1602, No.5, Jinzhong Road, Huli District, Xiamen, Fujian 361000 China

Business day (Mon-Fri, 09:00 - 17:00) PT

Phone: (+86)18064502921
    
      

We will respond within 48 hours, please check your Junk inbox if you don't receive a reply from us. 

Marketing

Do you work for a Marketing or Advertising firm and believe that you can offer valuable services to Coococo? If you are a wholesales or an influencer who want to cooperate with us, please fill out the form below or send an email to coococoymx@outlook.com

We only can ship to the US（Except Alaska, Hawaii, and United States Minor Outlying Islands UM) and free shipping On the US orders 

PROCESSING

• In-stock items purchased from Coococo ship in 1 business day (Monday-Friday:09:00-17:00 ) PT.
• Packages typically arrive in about 3-7 business days after they are shipped (Depends on Shipping Method). 
• Orders placed on holidays, Saturdays or Sundays will be processed the following business day.
• We only sell in the United States and only ship to the United States.(Except Alaska, Hawaii, and United States Minor Outlying Islands UM)

WHERE IS MY ITEM COMING FROM?

All order are shipping from US local warehouses

182 Whitman Ave, Edison, NJ, 08817

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

TRACKING YOUR PACKAGE

• All your orders are sent via FedEx or USPS or UPS
• Once your order has been billed you will receive a shipment confirmation email that confirms that your order has been shipped. You can check the status of your order by reviewing your order on your account. Please enter your tracking number to track your order,click here:
• UPS:https://www.ups.com/track?loc=en_US&requester=ST/
• Fedex: https://www.fedex.com/fedextrack/
• USPS:https://tools.usps.com/go/TrackConfirmAction

• Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email. If 48 hours have passed and you're still unable to track your order, please email us at  contact us coococoymx@outlook.com, from 9am-5pm PST.

LOST PACKAGE?

• If the tracking information for your package says the package was "delivered," first double-check the area where the carrier would have left it. Ask neighbors too in case the package was dropped at the wrong door. Also, look for any "attempted delivery" notices, which means the carrier tried to deliver it, but no one was home. If you still don't see anything, wait until the end of the next day, because some carriers' electronic systems may show the package as delivered, even when it's still on the way. Still no luck? Call the carrier with your tracking number for more information.
• If the carrier is unable to provide a resolution please contact our Customer Care Team at coococoymx@outlook.com. 

MORE INFORMATION

• Please note that FedEx,UPS and USPS do not guarantee arrival dates of packages.
• Transit begins the first business day after an order is shipped.
• Our shipping partners do their best to ensure you receive your package on time, however occasional delays do occur. Coococo cannot be held responsible for delays caused by unforeseen or uncontrollable events such as:
  1. Limited by epidemic
  2. Severe weather conditions
  3. International customs procedures